Thumbtack, a leading local services marketplace, today unveiled its new Pro Application Programming Interface ( API), allowing small business workflow platforms to easily integrate service provider engagement and scheduling on the Thumbtack app. GoSite, a leading Platform for local services businesses, will be Thumbtack’s first Integration partner.
“Thumbtack’s new Pro API will allow us to work directly with other platforms that serve and support local professionals to offer seamless integration and engagement with customers,” said Jeff Grant, COO at Thumbtack. “Through our new Pro API, GoSite will instantly enable small businesses on its platform to communicate with millions of customers on Thumbtack without a costly technology integration, simplifying workflows and providing more opportunities to grow.”
The integration has already shown early signs of helping pros more quickly connect with customers who are starting new projects, a leading indicator for overall conversion on Thumbtack. In February, a pilot of the integration showed an average of 80% faster response times for businesses using GoSite through the Thumbtack Pro API. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API.
“At GoSite, we are always looking for ways to bring more value to small businesses,” said Alex Goode, GoSite CEO. “Our partnership with Thumbtack harnesses the power of two platforms to bring local services businesses the tools they need to serve and communicate with their customers, without having to waste time using multiple apps.”
GoSite allows small business owners to manage their business from one easy-to-use platform. Through an app and dashboard, businesses are able to provide a seamless experience with one destination for customers to book, message, pay and more.
Thumbtack’s Pro API brings additional convenience by integrating into GoSite’s Messenger capabilities so that businesses can manage inquiries from Thumbtack, their website and wherever else they engage with customers, through one tool. GoSite businesses can further manage customer interactions by maintaining Thumbtack leads in their Contact Hub.
“A hassle free experience is paramount for me,” said Joe Ankenbauer of KleanSweep, a pro on GoSite. “This API integration allows me to seamlessly tap into Thumbtack’s marketplace and streamline my business operations so that I can respond quickly to customer inquiries and ensure I provide excellent service.”